Return Policy
At Maxcessity, we stand behind our products and want you to love every purchase.
If you’re unsatisfied, our hassle-free return process ensures a quick resolution. Please review this policy carefully.
1. Eligibility for Returns & Exchanges
Timeframe:
- Returns: Items must be returned within 30 days of delivery.
- Condition: Items must be unused, unwashed, and in original packaging with tags/labels attached.
- Proof of Purchase: A valid order number or receipt is required.
Non-Returnable Items:
- Final sale items (marked “Non-Returnable” on the product page).
- Perishable goods (e.g., food, flowers).
- Personalized/custom-made products.
- Intimate apparel, swimwear, or pierced jewelry (for hygiene reasons).
- Opened software, DVDs, or digital downloads.
2. Return Shipping Costs
Free Returns: We cover return shipping for defective, damaged, or incorrect items.
Customer-Paid Returns: You pay return shipping for change-of-mind returns.
International Returns: Customers are responsible for return shipping and customs fees.
3. Refunds Policy
Processing Time: Refunds are issued within 4–10 business days after we receive and inspect the item.
Refund Method: Funds are returned to your original payment method. Gift cards receive store credit.
Deductions: Original shipping fees are non-refundable (unless the return is our fault).
4. Damaged, Defective, or Incorrect Items
Report Immediately: Contact us within 48 hours of delivery.
Provide Evidence: Include photos/videos of the damaged item or packaging.
Resolution: We’ll ship a replacement free of charge or issue a full refund.
5. Sustainability & Donations
Eco-Friendly Returns: Reuse the original packaging to reduce waste.
Donations: Unreturnable items in good condition may be donated to charity (with your consent).
6. Contact Us
For return-related questions:
Email: support@maxcessity.com | Response within 24 hours | Monday–Friday, 9 AM–5 PM IST
Legal Disclaimer:
Maxcessity reserves the right to deny returns that don’t meet policy criteria. Refunds may take 4-10 days to reflect in your account, depending on your bank. This policy doesn’t affect your statutory rights.
